IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
Author: Peter Weill
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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
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Foundations of IT Service Management: based on ITIL (English version)
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Managing IT as a Business: A Survival Guide for CEOs
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
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ITIL Service Support and Service Delivery Process Model
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Foundations of IT Service Management Based on ITIL® V3 (English version)
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IT Portfolio Management: Unlocking the Business Value of Technology
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Service Support (It Infrastructure Library Series) (Part 15)
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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
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ITIL Small Scale-Implementation
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Metrics for IT Service Management
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The Visible Ops Handbook: Starting ITIL in 4 Practical Steps
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Visible Ops Security: Achieving Common Security and IT Operations Objectives in 4 Practical Steps
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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures (Harris Kern's Enterprise Computing Institute Series)
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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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Applications Management: Itil (It Infrastructure Library Series)
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IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)
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Service Delivery (It Infrastructure Library Series) (Part 17)
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Step-by-Step Guide to Building a CMDB
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Foundations of Service Level Management (Other Sams)
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Microsoft Operations Framework (MOF): A Pocket Guide
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IT Service Management: An Introduction: Based on ITIL (Spanish version)
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Ict Infrastructure Management (It Infrastructure Library Series)
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Planning to Implement Service Management (IT Infrastructure Library)
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IT Service Management: An Introduction
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Impacting Business: A Simple Model of IT Management
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